Glossier began as a beauty blog called Into the Gloss and evolved into one of the most hyped direct-to-consumer brands of the 2010s. With millennial pink packaging, minimalist skincare, and a cult-like following on Instagram, it quickly became the face of "cool girl" beauty. Their branding preached authenticity, natural skin, and female empowerment. For a while, it worked like magic.
But behind the dewy glow and beautifully packaged bottles, Glossier embraced full-blown social activism. The brand shifted from skincare to sermonizing, mixing political messaging into product launches and slathering its social feeds with identity-first marketing. The same company that claimed to empower women faced internal accusations of racial discrimination and union suppression. It turns out, "inclusive beauty" at Glossier often means inclusivity for marketing purposes only.
Glossier announced a $1 million grant program to support Black-owned beauty businesses and pledged new DEI efforts across the company. While the headlines applauded the gesture, many saw it as damage control after their racial bias scandals. Nothing says authentic like a million-dollar PR Band-Aid.
In 2020, former Glossier employees of color published an open letter exposing racism, microaggressions, and poor treatment from management. Despite the brand's loud messaging around inclusivity and social justice, internal staff said it was all a pretty façade. When your external image says "empowerment" but your workforce says "exploited," the mask slips fast.
Glossier launched gender-neutral product campaigns and rewrote marketing copy to align with progressive identity politics. While inclusivity sounds good on paper, critics argue it’s more about chasing social media clout than serving customers. When pronouns take center stage over product performance, the message gets muddled.